Return & Refund Policy
Our Return & Refund Policy
At ShipTrend, your satisfaction is our top priority. If you are not completely happy with your purchase, we make returns simple and stress-free.
✅ Return Window
You may return any product within 7 days of delivery. No questions asked.
📦 Eligible Return Conditions
- Product received in damaged or defective condition
- Wrong product delivered
- Product not as described on the website
- Product not working as expected
🔄 How to Initiate a Return
- WhatsApp us at +91 XXXXX XXXXX within 7 days of delivery
- Send your order number and a photo of the product
- Our team will confirm the return within 24 hours
- We will arrange a free pickup from your address
💰 Refund Process
Once we receive and inspect the returned item, your refund will be processed within 5–7 business days to your original payment method. For COD orders, refunds are made via bank transfer or UPI.
🚫 Non-Returnable Items
- Products returned after 7 days of delivery
- Used or damaged products (unless received damaged)
- Products without original packaging
📞 Need Help?
WhatsApp: +91 XXXXX XXXXX
Email: support@shiptrend.in
Timing: Monday to Saturday, 10 AM – 7 PM IST